High Performance Supervisors in Action

Part A – DEVELOPING HIGH PERFORMANCE SUPERVISOR PROFILE 1. High Performance Supervisor Role – Management Voice Box, Staff Representative and Provide Department Support! 2. High Performance Supervisor Responsibility to Job Duties, Boss and Team! 3. High Performance Supervisor Contribution to Staff Delinquency, Manage Labour Turnover, Incompetent Staffs, Work Pressure, etc. Part B – SIX KEY SKILLS OF A HIGH PERFORMANCE and RESULT ORIENTED SUPERVISOR 1. ACHIEVE DEPARTMENT MANAGER EXPECTATION A. Identify Department Manager Performance Expectation – Work Skills, Special Skills and People Management Skills B. Increase WORK PRODUCTIVITY and be a Performing Supervisor – Getting things done through People Effectively and Efficiently C. SMI AsiaTM Skill ONE – Develop Specific Supervisor Work Duties Performance Expectation 2. SKILL ONE – SUPERVISOR ACTION PLANNING SKILLS A. Supervisor Action Planning Process – Identify Objectives, Formulate Strategies and Implement Action Plan! B. Develop Supervisor Thinking Skills – Practical Brainstorming Session on ‘How to achieve Department Goals’ C. Increase Supervisor Analytical Ability and Confidence to Support Manager to implement Department Plan D. SMI AsiaTM Skill TWO – Develop a Practical Supervisory Action Plan 3. SKILL TWO – SUPERVISOR WORK ORGANISATION SKILLS A. Secure Staff and Management Support – Department Lines of Reporting, Staff Job Duties and Job Standards B. Supervisor Work Frustrations – Ignorant Staff, Poor Staff Control, Lack of Staff Commitment, Non-Achievers, etc. C. Increase Staff Work Performance – Pre-Work Briefing, Actual Work Monitoring and Post-Work Performance Feedback D. SMI AsiaTM Skill THREE – Practical Brainstorming Session on Department Lines of Reporting 4. SKILL THREE – SUPERVISOR WORK COMMUNICATION SKILLS A. The MOST Powerful Supervisory Tool – Supervisor Formal and Informal Work Communication Skills to Get Things Done! B. Supervisor Communication Failures – I Talk Nicely; He Never Listen; I Tell Many Times; He Do Not Care, etc. C. Achieve Supervisor Communication Impact – Think, Plan, Act and Summarise! D. SMI AsiaTM Skill FOUR – Supervisory Communication Process Activity 5. SKILL FOUR – SUPERVISOR WORK MOTIVATION SKILLS A. High Performance Supervisor as a Positive Role Model – Staff See and Staff Follow! B. FOUR Supervisory Motivation Strategies – Monetary, Non-Monetary, Environment and Self-Motivation Skills C. The Power of Work Goal Setting - Develop Staff Self-Motivation Skills and Achieve High Productivity/Performance D. SMI AsiaTM Skill FIVE – Workshop to Identify Staff with Monetary or Non-Monetary Motivation 6. SKILL FIVE - SUPERVISOR STAFF DEVELOPMENT SKILLS A. High Performance Supervisor in Staff Development – Ensure Work Productivity Consistency and Minimise Work Failure! B. Identify and Select Quality Staff for Development – The Staff Commitment and Potential for Career Growth! C. Supervisory Staff Development Process – Acquire Knowledge, Develop Skills, Modify Attitude and Form Positive Work Habits D. SMI AsiaTM Skill SIX – List Down Steps to Secure Staff Commitment to Increased Responsibility 7. SKILL SIX – SUPERVISOR WORK CONTROL SKILLS A. High Performance Supervisor Success Secret – Follow-up, Follow-up and Follow-up! B. Supervisor Work Failures – Assumed Done, Forgot to Follow-up, Lack of Guidance, ‘Tidak Apa Attitude’, etc. C. Identify Supervisory Follow-up Strategies – Action Plan, Meeting, Briefing, Team Follow-up, etc. D. SMI AsiaTM Skill SEVEN – Develop ‘BEST’ Supervisory Follow-up

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Sarawak

Sabah

Indonesia

Singapore

Johor Bahru

Kuala Lumpur

13 & 14 May 2025

Penang

4 & 5 Aug 2025

SMI ASIA AUSTRALIA Malaysia Tel : 1300 88 0031 Singapore Tel : +65 6492 1735 / 5912 Email : enquiry@smiasia.org